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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jannie Dawson

Jannie Dawson

February 6, 2025

1  out of  5
rating by Jannie Dawson
"Quoted higher price of all previous companies"
We responded:
"Jannie, Over the years I see you have attempted to get quotes from 14 different State Farm agents. Please tell the truth. You don't have current automobile insurance on the vehicle you wanted a quote on. If you don't have current automobile insurance you don't have a premium for comparison. Today you were NOT given an automobile insurance premium quote from State Farm because you were ineligible. Why would you intentionally try to hurt State Farm and my team by leaving a 1 star review and making a statement that is not true? Merritt Massey "
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Eve King

February 6, 2025

5  out of  5
rating by Eve King
"I can’t say enough wonderful things about Merritt and his very efficient staff. My husband and I have had State Farm Insurance for at least 40 years but moved to Milledgeville in 2004 and met Merritt and have been very happy with them. If you want to be taken care of in all your insurance needs, you won’t be disappointed!"
We responded:
"Eve, Thank you for your kind words I appreciate your business. If we can be of service to you please let me know. Thanks Merritt Massey"
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Claude Archambault

January 21, 2025

5  out of  5
rating by Claude Archambault
"It was a good experience. The explanations were clear and understanding. Thank you !!!"
We responded:
"Claude, Thanks for the Google review. Giving a client a clear explanation, asking the client if they understand, and if they have any additional questions is how my team and myself became trusted advisors to our clients. Thanks for your business. Merritt Massey"
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Sebastian B

January 13, 2025

5  out of  5
rating by Sebastian B
"I live in Washington State and even though he cannot manage my policy, Mr. Massey spent time guiding and educating me. Merritt Massey is a straight shooter and truly has my best interest of my family in mind. He brought to my attention the gaps in my policy that need to be shored up. He would be my first choice. Thank you for your counsel, Sir! God bless."
We responded:
"Sebastian, Thank you. I really appreciate the kind words. I am humbled that God has blessed me with the ability to be a counselor / trusted advisor. May God bless you in 2025. Merritt Massey "
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Vanessa Rakestraw

January 10, 2025

5  out of  5
rating by Vanessa Rakestraw
"I have been with this company for alyears and they are amazing. They have great discounts to offer and more. If you report a claim they are quick to serve you with all your needs in a timely matter give them a call I swear you won’t be sorry."
We responded:
"Vanessa, We love to find clients discounts to save them money on their car insurance and homeowners insurance. Service after the sale keeps the client happy. Hazel Dennis does an excellent job helping our clients with claims. Ask your friends in Milledgeville, Eatonton, Lake Sinclair and Lake Oconee to give us a chance to save them money on their insurance. Thanks Merritt Massey"
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Du'vorious Ingram

January 8, 2025

5  out of  5
rating by Du'vorious Ingram
"Jasper was a great help to my uncle starting a new policy for his new car"
We responded:
"Du'vorious, How nice of you to help your Uncle. Thank you for your kind words about Jasper. If you have friends or relatives that need the same Good Neighbor Service that Jasper gave your Uncle refer them to Jasper. Thank you for your business. Merritt Massey"
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Hampton Pelton

January 7, 2025

5  out of  5
rating by Hampton Pelton
"David Kight and Merritt Massey State Farm have been awesome to work with across many years! They're prompt to communicate and quick to answer all questions thoroughly, both in-person, on the phone, and in email. I cannot recommend David and MMSF enough!"
We responded:
"Hampton, Thanks for your kind words. David is a true asset to this agency. He is a trusted advisor to our clients. If you have family or friends that could benefit from a trusted advisor refer them to David so they can receive the same kind of Good Neighbor service you received. Like A Good Neighbor State Farm Is There. Thanks for your business. Merritt Massey "
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Ron Hobbs

October 31, 2024

5  out of  5
rating by Ron Hobbs
"Katelynn is very cordial and knowledgeable. She gave me information on available discounts."
We responded:
"Hi Ron, Katelynn is a true asset to my State Farm agency. I am proud of her. She is always looking for ways to reduce the client's insurance premiums with discounts. That is what it means to be a trusted advisor.  Thanks for your business these many years. Merritt Massey"
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Chris Morris

October 1, 2024

5  out of  5
rating by Chris Morris
"Talk about efficiency!!!! Leah White responded and got results on my claims roofing contractor issue before I got home, after meeting with her. Merritt Massey’s office is one of the most well organized and efficient offices in the Central Georgia!!! Always the best!!"
We responded:
"Thanks Chris for your kind words. You made my day. Please let us know how we can be of service. Don't forget your discounts. Merritt Massey"
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Cortney Cee

September 24, 2024

5  out of  5
rating by Cortney Cee
"Mrs Pope was more then helpful she walk me through each step and explain everything oh so well I highly recommend Statefarm service."
We responded:
"Courtney, Thank you for your kind words. This is what we strive to do for each client. Thanks for your business. Merritt Massey "
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Tianeshiana Porter

August 30, 2024

5  out of  5
rating by Tianeshiana Porter
"I Spoke with my agent by the name of Katelynn Pope about my policy ! she was kind and explained the great qualities i have on my insurance ! You won't regret considering this company with your money and well spent car !"
We responded:
"Tianeshiana, Thanks for your kind words and your business. Please call on me if I can be of any assistance. Merritt Massey"
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Kyle Cullars

August 17, 2024

5  out of  5
rating by Kyle Cullars
"Leah White is a pleasure to work with. She's professional, knowledgeable, friendly, and very responsive. Whether it's updating quotes or making changes to policies to adapt to our family's and business' changes, she is quick to help and always great with follow-up and follow-through!"
We responded:
"Kyle, Thanks for your kind words. Leah is a huge asset to my agency. Thank you for your business. Merritt Massey"
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Mark Bailey

August 12, 2024

5  out of  5
rating by Mark Bailey
"Merritt Massey has the best folks. They are very friendly and really care about their clients."
We responded:
"Mark, Thanks for your kind words. We strive to be the trusted advisor. Thank you for your business. Merritt Massey "
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James Siragusa

July 26, 2024

5  out of  5
rating by James Siragusa
"Merritt Massey and State Farm have been our house and car insurance providers for over twenty years and we are very happy with their consistent and proactive management of our most important possessions. Just recently we were contacted by Justin and their team to uncover better coverage at lower premiums. Thank you Merritt Massey!"
We responded:
"Jim, Thanks for your business and your kind words. Finding ways to lower premiums is saving money and I like to save people money. This is all about being a client's trusted advisor. Merritt Massey"
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Kenneth Dobson

June 22, 2024

5  out of  5
rating by Kenneth Dobson
"Get service and help. I have been a customer for several years and have never been disappointed with Mr Massy or his staff, excellent customer service and they always work with me to resolve any issues. It’s nice to know that I can call and have questions and I have always gotten a quick response to my concerns. Would recommend this office to anyone who needs insurance."
We responded:
"Ken, Thanks for your kind words and confidence. Our goal is to be the client's trusted advisor at claim time or while saving people money on their auto, home, life, business, boat, supplemental medical, and disability insurance. Thanks for your business. Merritt Massey "
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Karen Lenz

June 7, 2024

5  out of  5
rating by Karen Lenz
"Katelynn very helpful. She has a warm personality, sense of humor, and is quite knowledgeable. We were referred to Merritt Massey when relocating from another State."
We responded:
"Karen, Thanks for your kind words about Katelynn. She strives to fill the role as your trusted advisor. She is very detail oriented. Please call if we can be of service. Thank you for your business. Merritt Massey"
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Isadora Chandlee

May 23, 2024

5  out of  5
rating by Isadora Chandlee
"We highly recommend Merritt and its team if you’re looking for insurance. Ms. Leah and Katelynn have been excellent in providing top-notch customer service and answering all our questions. From our experience, you do not need to look anywhere else for insurance. Merritt got your back."
We responded:
"Isadora, Thanks for your kind words. It's our pleasure. Being a client's trusted advisor is why we are here. In your service. Merritt Massey"
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Terri Griffin

April 3, 2024

5  out of  5
rating by Terri Griffin
"Been with state farm for more than 30 years, never a problem with claims and customer service is top notch"
We responded:
"Terri, I appreciate your business. Please call on me if I can be of service. Thanks Merritt Massey"
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melissa downing

March 28, 2024

5  out of  5
rating by melissa downing
"Professional, friendly and knowledgeable"
We responded:
"Melissa, Thanks for your kind words. Being knowledgeable about insurance save you money on your insurance premiums. Thanks for your business, Merritt Massey"
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Marck Dorvil

January 22, 2024

5  out of  5
rating by Marck Dorvil
"Great company and friendly team who are easy to work with. Very responsive and they allowed me to communicate with them in multiple formats including calls, texts and emails."
We responded:
"Marck, Thanks for your kind words. Saving money on your insurance with discounts is also important. Thanks for your business. Please let us know how we can be of service. Merritt Massey"
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Clements30305

January 21, 2024

5  out of  5
rating by Clements30305
"Merritt and his family/team have been providing personal insurance for me and my family for over three decades. Needless to say, they are like extended family. Throughout my career, I've dealt with many people in the insurance industry. I can honestly say this team truly knows how to treat and watch out for their clients. They are just downright great people to know and work with."
We responded:
"Thanks for the kind words. We are still trying to improve so our clients even have a better customer experience in the future. I appreciate your business. Thanks Merritt Massey "
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Christian Tuft

October 14, 2023

5  out of  5
rating by Christian Tuft
"I highly recommend this agency! I had the pleasure of speaking with Heather and Justin! Heather was very nice and professional while I was giving her my information! She told me the process step by step and what to expect when I revived a call back. When Justin followed up with the quote he was very knowledgeable, quick, and professional! He got exactly the coverage I needed! I couldn’t ask for better service!!"
We responded:
"Christian, We all strive to fill the role in insurance as a trusted advisor. Thanks for your business. Merritt Massey"
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Margo Candelario

September 29, 2023

5  out of  5
rating by Margo Candelario
"Justin Burch was extremely knowledgeable! He answered all of my questions and performed his job with patience and courtesy. I have been with this agency for 27 years and can't imagine using anyone else. This world could use more Justin Burch's, it would make life choices so much more enjoyable!"
We responded:
"Hi Margo, Thanks for your 5 Star Review! Thanks you for your kind words about Justin. Justin is great listening to our clients to understand their needs. I like what you said about his patience and courtesy. Thank you for your business. When you are in the area please stop in and say Hi. In your service. Thanks Merritt"
Profile photo of River Valley Estates River Valley Estates

River Valley Estates River Valley Estates

September 12, 2023

5  out of  5
rating by River Valley Estates River Valley Estates
"Very attentive and professional"
We responded:
"Thanks for the 5 Star review. We specialize in commercial insurance. Thanks for your business. Merritt Massey"
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Kelly McMillan

August 22, 2023

5  out of  5
rating by Kelly McMillan
"They are an amazing team! Katelyn is phenomenal and always helpful! High recommend State Farm!"
We responded:
"Kelly, Katelynn is awesome! She is always watching out for what is in the best interest of the client. Thanks for your business. Merritt Massey "