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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandrikiana Porter

September 10, 2025

5  out of  5
rating by Sandrikiana Porter
"I had a great experience working with David at State Farm. He took the time to go over my entire policy in detail, making sure I understood every part of my coverage. He was patient, knowledgeable, and genuinely cared about helping me make the best decisions for my situation. I left the meeting feeling confident and informed, which is exactly what you want when dealing with insurance. Highly recommend David if you're looking for someone who’s thorough and trustworthy!"
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Irene Clai

September 4, 2025

5  out of  5
rating by Irene Clai
"I had a great professional experience from Alan Carswell. I was treated with great respect."
We responded:
"Irene, That is the treatment that all our customers receive. Thanks for your business. Merritt Massey"
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Carol Mccook

August 29, 2025

5  out of  5
rating by Carol Mccook
"Alan Michael was very helpful and easy to work with. He is a great asset to your company."
We responded:
"Carol, Thanks for your review. Alan is a true trusted advisor. If your friends or family need a trusted advisor, please send them to see Alan. Thanks Merritt Massey"
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trisha mcduffie

August 29, 2025

5  out of  5
rating by trisha mcduffie
"I had an excellent experience working with Alan Carswell at Merritt Massey-State Farm Insurance. Alan is professional, knowledgeable, and genuinely cares about helping clients find the right coverage. He takes the time to explain options clearly and makes the process easy to understand. His infectious warmth made it feel like he truly cared about my best interest. His friendly approach and attention to detail gave me confidence in my decisions. I would highly recommend Alan and the team at this agency to anyone looking for quality insurance and outstanding customer service. ~ Trisha McDuffie"
We responded:
"Hi Trisha, It all boils down to being a trusted advisor. Alan is spot on in the trusted advisor role. Please refer your friends and family to Alan so they can have a trusted advisor. Thanks for your business. Merritt Massey "
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David Bingus

August 29, 2025

5  out of  5
rating by David Bingus
"Alan Carswell was extremely helpful when explaining things to me."
We responded:
"David, Thank you for your kind words. We appreciate your business and look forward to serving you in the future. Thanks Merritt Massey"
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James McDuffie

August 28, 2025

5  out of  5
rating by James McDuffie
"Once I contacted Alan Michael Carswell, he quickly worked me up a few options on pricing. He gave me options on how I could save money in a couple of different ways. There was no pressure - just stated the various directions that I could go. I very much appreciated his honesty and the fact that quickly after I engaged him I was given different quotes to consider."
We responded:
"James, Alan is a trusted advisor. Please refer friends and family to Alan so they can have a trusted advisor. Thanks for your business. Merritt Massey"
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Ellen Massey

August 20, 2025

5  out of  5
rating by Ellen Massey
"We have had multiple policies with Merritt Massey State Farm for many years. Everyone there has always been very professional and very helpful. Any claim we have ever made has always been addressed immediately. A special thank you to David Kight who recently reviewed my policies with me and made suggestions and recommendations. I highly recommend Merrit Massey State Farm for all of your insurance needs."
We responded:
"Ellen, Thank you for your kind words. David is awesome! If you have friends or family that need a trusted advisor please refer them to David. Thanks again. Merritt Massey"
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Dee

August 19, 2025

5  out of  5
rating by Dee
"Amy is the best on helping with my new home insurance."
We responded:
"Dee, Thanks for giving Amy a 5 STAR REVIEW. She is awesome! If you have friends or family that need help with their insurance, please send them to see Amy. Merritt Massey Thanks for your business. Merritt Massey "
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Kimberley Taylor

August 18, 2025

5  out of  5
rating by Kimberley Taylor
"Merritt Massey State Farm (Leah White) has helped me from day one of me moving to Milledgeville Ga and my search for home and car insurance. She also was there for me when I had a car accident. She is very knowledge and customer friendly. For me when I have questions and call her it's like catching up with an old friend. Thanks Leah"
We responded:
"Kimberly, Leah is a great trusted advisor. If you have friends or family that need a trusted advisor, please refer them to Leah. Thanks for your business. Merritt Massey "
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Scott Couch

August 12, 2025

5  out of  5
rating by Scott Couch
"Merritt Massey State Farm is the best around and service which treats you like family. Would recommend Merritt and his team to anyone!"
We responded:
"Scott, Thanks for your kind words. We appreciate your business. If you have friends or family that need to be treated like family, please send them to see us. Thanks Merritt Massey"
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Kristin Brantley

August 8, 2025

5  out of  5
rating by Kristin Brantley
"Alan Carswell gave us the most amazing and smooth experience when we needed to bundle our homeowners and auto insurance! Highly recommend Merrit Massey State Farm and Alan Carswell for your insurance needs!"
We responded:
"Kristin, Thanks for your kind words. Alan is awesome! He is your trusted advisor. If you have friends or family that need a trusted advisor, please have them reach out to Alan. Thanks for your business. Merritt Massey "
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Ryan Brown

August 8, 2025

5  out of  5
rating by Ryan Brown
"⭐️⭐️⭐️⭐️⭐️ Alan Carswell made getting my home and car insurance easy and stress-free. He explained everything clearly, found me great coverage at a fair price, and was always quick to respond to my questions. You can tell he truly cares about his clients."
We responded:
"Ryan, Alan knows how to be a trusted advisor and educate clients so they can tailor their policy to their situation. Pay for only what you need.. If you have friends or family that need a trusted advisor, tell them to call Alan. Thanks for your business. Merritt Massey"
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Katrina Brown

August 1, 2025

5  out of  5
rating by Katrina Brown
"I am truly satisfied with the amazing customer service Alan provided me with! Alan explained everything thoroughly and found the cheapest quote. Thank you so much for the awesome customer service!"
We responded:
"Katrina, Alan is an asset to the agency. Please have your friends or family call Alan to be their trusted advisor. Thanks for your business. Merritt Massey"
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Perla R Trevino

July 21, 2025

5  out of  5
rating by Perla R Trevino
"It's my first time ever getting insurance and as soon as walked in I was helped. Best place to go to I was explained everything and they answered all my questions."
We responded:
"Perla, Welcome to our agency. When your policy is issued my team will give you a call to review your policy and look for more discounts. Thanks for your kind words. I appreciate your business. Merritt Massey"
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Tiffany D

July 18, 2025

5  out of  5
rating by Tiffany D
"They are the best. David Kight was awesome. He was so courteous and answered all of my questions. Couldn't ask for better service!!!"
We responded:
"Tiffany, David is Awesome! If you have friends or family that are looking for an agent that will give them great service and save them money, please refer them to David. Thanks for your business. Merritt Massey"
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landon white

July 16, 2025

5  out of  5
rating by landon white
"I had a great experience with Merritt Massey State Farm! I recently signed my first lease for an apartment and needed renters insurance. The process was quick and easy, and the people I spoke with were very kind."
We responded:
"Landon, Thanks for your kind words. I appreciate your business. Merritt Massey"
Profile photo of Chandy Love (ChandyTrue)

Chandy Love (ChandyTrue)

July 15, 2025

5  out of  5
rating by Chandy Love (ChandyTrue)
"Alan is absolutely phenomenal! From the moment I walked into Merritt Massey’s State Farm office, Alan made the experience seamless and stress-free. He’s incredibly knowledgeable, patient, and truly takes the time to understand your needs. Alan explained everything clearly and made sure I felt confident in my choices. His professionalism and friendly attitude made the whole process enjoyable. If you’re looking for someone who genuinely cares and goes the extra mile, ask for Alan—you won’t be disappointed!"
We responded:
"Chandy, Alan is a true asset. I'm sure you have family or friends that deserve the same care you received. Please send them to see Alan. He can be their trusted advisor too. Thanks for your business. Merritt Massey "
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Nicholas

July 12, 2025

5  out of  5
rating by Nicholas
"I’ve had an excellent experience working with Amy as my State Farm insurance agent. From the very beginning, she was professional, friendly, and incredibly knowledgeable. She took the time to explain all of my options clearly and helped me find the best coverage for my needs—whether it was auto, home, or life insurance. Thank u Amy! Highly recommend."
We responded:
"Nicholas, Thanks for your kind words about Amy. If you have friends or family that need a trusted advisor like Amy please refer them to Amy. State Farm auto insurance has had 2 rate reductions in the past 6 months that will save them money. Thanks for your Business. Merritt Massey "
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Skyler Herson

July 11, 2025

5  out of  5
rating by Skyler Herson
"Leah and Merritt went above and beyond to work with us on bundling all of our policies together. Very responsive and patient throughout the entire process and answering our questions. Would definitely recommend to anyone in the Milledgeville area!"
We responded:
"Skyler, Thanks for your kind words. Welcome to the neighborhood. Trash pick-up is Friday morning. Yard waste is picked up Monday morning. Thanks for the 5 Star Google review. We appreciate your business. Call on us if we can be of service. If you have friends or relatives that need a trusted advisor or to just save money on their insurance, tell them to reach out to us. Thanks Merritt Massey"
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Lorraine Terrell

July 11, 2025

5  out of  5
rating by Lorraine Terrell
"Great customer service and knowledgeable regarding services given by Leah White. I have been with State Farm for years and has always had great assistance with problem solving and helping to assist. Thanks Leah for all the good information."
We responded:
"Lorraine, Thank you for the kind words about Leah. She is definitely an asset to our agency. If you have friends or family that need a trusted advisor like Leah please ask them to call the office and ask for her. Thanks for your business. Merritt Massey "
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Justin Cullens

July 11, 2025

5  out of  5
rating by Justin Cullens
"Alan over there at Merritt Massey went above and beyond for me and is a great addition to the team over there."
We responded:
"Justin, Thanks for your kind words about Alan. Alan does go above and beyond. Tell your family and friends if they need an insurance agent or a trusted advisor that will go above and beyond to call the office and ask for Alan. Thanks for your business. Merritt Massey "
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JoAnn Smith

July 7, 2025

5  out of  5
rating by JoAnn Smith
"I was so pleased with my visit today at Merritt Massey State Farm Agency. I was wanting to get quotes on my car and home owners insurance. My car insurance cost had doubled since last year! I was helped by Amy Burgamy. She was able to help me evaluate my existing policies and show me where I could get better rates and better coverage with State Farm. She was extremely knowledgeable , pleasant and accommodating. I signed up right away and am pleased to be a State Farm customer. I will be recommending her and the agency to my friends and family. Thank you so much for being so kind, supportive and helpful."
We responded:
"JoAnn, Thanks for your time to write this 5 Star Review. We appreciate your business and trust in us. Merritt Massey"
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Bonnie Robinson

July 7, 2025

5  out of  5
rating by Bonnie Robinson
"Leah did an outstanding job with assisting me with drive safe & save,State Farm app ,quoted me insurance on a vehicle also went over and beyond to ensure that I shouldn’t have any other issues !! Thank you Leah for your Professionalism!!"
We responded:
"Bonnie, Thanks for your kind words about Leah. Thanks for your business. Merritt Massey"
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Chris

July 2, 2025

5  out of  5
rating by Chris
"Best office around. Merritt and his team look out for their customers. Spoke with Alan and he did an excellent job answering my questions."
We responded:
"Chris, Thanks for your 5-star review. Tell your friends and neighbors. Merritt Massey"
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Audrey Smith

July 2, 2025

5  out of  5
rating by Audrey Smith
"Love Merritt, Jan and Amy!!! Amy helped me save so much on my car Insurance by bundling with my house and ring policy!! Awesome people to deal with and have used them for the last 26 years!!"
We responded:
"Audrey, We love you too! Thanks for the 5 Star Google review. We appreciate your kind words and your business. Merritt Massey"